R.L. Austen Ltd Get In Touch
Have you seen our FAQs?
How can I track my order?
We will email you when your order has been dispatched with a link to track your order. You can also track your order using our tracking portal
Finance
We offer our customers the ability to apply for simple finance facilities to fund a purchase from us, visit the finance page
Call Us
Speak to one of our Customer Service advisors over the phone.
Further information: Stores
By Email
Please email us at sales@austenjewellers.co.uk and we will endeavour to resolve your query as soon as possible.
If your enquiry relates to an order or purchase, it may be helpful to include:
- Your full name
- Your Online Order Number or a photo of your in-store purchase receipt
- Any supporting documents, such as photos of a faulty product
Live Chat
Monday: 9:30am-6pm
Tuesday: 9:30am-6pm
Wednesday: 9:30am-6pm
Thursday: 9:30am-8pm
Friday: 9:30am-6pm
Saturday : No Agents
Sunday : No Agents
Send us a message
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