Peter shortened the bracelet on my Grand Seiko. He did a great job, free of charge. Highly recommended.
Amazing customer service! Such a friendly team. Nikki the manager was especially helpful and knowledgeable! My old engagement ring was returned to it’s former glory. Diamond reset & re-secured, platinum was polished up to clean up old scratches & reshaped. I will not be going anywhere else in the future!
Professional, great service and a delight to deal with. Worth by-passing other jewellers and dealing with people who are both knowledgeable and who care. Thank you!
Peter has always been extremely helpful, friendly and professional. A real Gentleman to deal with and always very welcoming. Thank you
We popped in earlier and was welcommed by the team and then a lady helped me with a couple of Tissot watches. Friendly and proffessional service and helped with the process of taking a couple of links out with the gentleman downstairs. We were offered a drink which we declined but was nice to be offered. The store was spotless, the staff very friendly. Highly recommending this jewellers in Chichester.
Popped in today to have my watch strap adjusted. Extremely friendly and helpful service. Can't fault the service.
I visited the store to view some watches. The store had lovely items for sale and the person I met was very professional and knowledgeable. I would definitely recommend it.
Ordered here for the first time, excellent! I ordered charms for my bracelet. Excellent product quality, fantastic packaging, price and exceptionally fast delivery. I ordered more again the next day 😂
Just the nicest people. I dropped in a watch for a new battery. As I returned late and they had already cashed up for the night they would take no money for the work. Kind and pleasant and honest. Highly recommended.
After purchasing my first luxury watch, I needed it sizing. Having never been in to this jewellers, I was welcomed by a friendly guy who was more than happy to help, he was very friendly and helpful and made sure that I was happy and comfortable with the fit of my new watch! And he didn’t even charge me! I was in and out within 10 minutes, great service! Definitely recommend and will be coming back in the future.
Very impressed by the customer service. Originally helped by Debbie Rose and subsequently by Peter Mellor. Both were very helpful and informative. A pleasure to find a sales team of such a high calibre. Nothing was too much trouble for Peter who obviously has a passion for watches and was therefore able and happy to pass on his extensive knowledge.
Friendly and knowledgeable staff. Have bought 3 higher end watches from these guys now based on their service and warmth.
My Rolex bracelet was a bit faulty. Popped into in today to see if they could fix it. Charming guy was so helpful and did. Thank you for doing your best, appreciated.
Second luxury purchase at R.L.Austen yesterday and I have to say it's my favourite watch store. Very professional and friendly service with great communication throughout - Gary is a fantastic chap and took his time to talk through everything and answered all my questions. Highly recommend this store and look forward to purchasing from them again soon! Thanks, Daniel
Had a watch passed down to me by my late father, the strap needed to be replaced and then get valued on separate occasions. In all honesty the customer service and professionalism was exceptional. I couldn’t recommend these guys enough. They were very knowledgeable and thoughtful and having the work done on my watch, I walked out of their shop very happy and thinking money well spent. R.L Austen- Thankyou very much
I previously purchased a luxury watch from Gary at R.L. Austin; Gary was a real gent who provided me with an excellent customer experience from start to finish. He was friendly, patient and helped me to find exactly what I was looking for. I would recommend R.L. Austin to anyone and look forward to purchasing from them again in the near future.
Enquired about a watch which then arrived early, pressure free purchase and friendly staff. Full of knowledge and wouldn’t hesitate to return. Watch was also cheaper then other stores selling at retail. Full recommend. Thank you again Joshua Mount for all your services!
Fantastic buying experience in store today with Debbie and Peter at R.L Austen in Chichester. Nothing was too much trouble, a real breath of fresh air compared to some other high end jewellers especially the larger chains. Thank you.
Probably the nicest Rolex/Tudor AD I’ve ever visited with a good selection of some of the most popular Tudor models. Friendly service from fellow watch enthusiast Joshua M, who helped me try several models with no rush to make a decision. Definitely would recommend them if you’re in the market for a Rolex or Tudor.
What a superb company R.L. Austen's is to deal with. They were highly recommended to us by Portsmouth Porsche and they have exceeded all our expectations. Joshua (the manager) was a joy to deal with and managed to provide my special milestone birthday watch in great time. My emails were always quickly and politely answered which made the whole process easy. I was also very impressed with the handover service by Debbie in the lounge area upstairs. She was calm, professional and very helpful and it made the day special. I love my new watch, thank you. We look forward to seeing you all again very soon. Kind regards, Steve & Dianne
Lovely buying experience as always. Happy, helpful staff, with a wealth of knowledge. Look forward to picking up the next one. Thank you Adam, Josh and Peter.
Very understanding and helpful. Good selection of time pieces and luxury items. Fantastic.
Recently purchased a watch from here. Debbie spent a lot of time with me trying on different models and explained everything about the watches really well. So happy with my new watch and top class service from start to finish.
Great friendly staff with a fantastic knowledge of watches. They also removed a link from my Rolex for me at no cost. A brilliant jewellers in the heart of Chichester…
Outstanding customer service and exceptional professional knowledge of the Rolex and Tudor brands. Always a joy to visit; they have the knack of making you feel very special as a customer.
Popped in to collect my knew Fope ring today. You guys offer the most amazing service - special shout out to Debbie and Sarah who helped me select the best ring in the shop for me and were very patient with me - I love it - and its very, very shiny! - Keep doing what you do, you are an awesome team of friendly, professional, attentive staff and I am a very happy customer who will be back again soon! Thank you as always, Michele
I have used R L Austen a number of times and they have always given excellent customer service. Recently I called in to the shop for some replacements and they were so lovely and helpful.
Living in a remote location, I have been unable to have a new Blancpain watch strap fitted during the pandemic. On release (!), we are holidaying in Chichester and went to R L Austen, not a Blancpain dealer, hoping for assistance. We were dealt with amiably and professionally with the deed done in 20 minutes. For geographical reasons we are unlikely to return but I could not have hoped to find a better place to go this time
I've used R.L. Austen a couple of times for help with watches. Most recently they facilitated an official Rolex service and repair for my Explorer. In the past they have also provided general watch keeping advice and helped me adjust a strap. Good pricing for a quality service, something rare to find these days.
Really kind and knowledgeable staff in this jeweller. Safe access in the post covid era, and staff have a sense of humour as well as great customer service training. Recommend every time.
I am new to the area and I visited the store this weekend to adjust bracelet on my previous watch. Despite being in a very simple attire, staff were very welcoming and polite to my pleasant surprise unlike some other bigger ADs who can come across as snobbish. They even did the adjustment free of charge and we had an extremely pleasant short conversation with 2 sales gentlemen. Definitely keen and recommend to go to them for future jewellery/watch purchases/servicing and support the local business. I think they will treat you and your money with great respect irrespective of your status. Pratap
My family and I visited the shop last Saturday (17/4/21) having made an appointment before hand as I am looking for a new watch for myself. From the moment we entered we were made to feel very welcome. I must have spent nearly an hour trying on various watches and discussing their specifications and suitability. Josh G took the time to explain everything in great detail and answered all my questions fully. I am very happy to recommend a visit to R L Austin as it is time well spent with staff that understand customer service. I look forward to my next visit. Mark Knight
Joshua G (and Peter M) have been very helpful and accommodating in kickstarting my Rolex journey. I look forward to working with him and the RL team forthwith.
Dealt with Peter who has been fantastic start to finish. Highly Recommend R.L Austen to anyone, the service is second to none.
Outstanding service from the team at RL Austen, they go above and beyond. I can highly recommend them for all your jewellery and watch needs!
Staff at R.L. Austen is amazing and very helpful. Peter is very knowledgeable and certainly goes the extra mile. I felt welcomed since the first phone call I made. Thank you. Have a lovely Christmas and Happy New Year!
I recently went to R L Austen looking to purchase a Tudor watch and the sales staff were fantastic with me. Specifically Joshua Mount, he was very relaxed and helpful and didn’t push the sale on me which I particularly liked. When it came to picking up the watch and sizing it, Peter Mellor was very patient with me when finding the exact size to fit my wrist. He also sized another of my watches in the process and put my name down for a Rolex watch for the future. I will definitely be returning to R L Austen in the future for their breadth of products and professional service.
Had another few visits to my favourite shop R.L Austen. It's a pleasure to enter the premises. Peter is so knowledgeable about the watches you could spend hours listening to him. Josh is also very good. Can't wait to go back. Thank you for another memorable visit.
Fantastically helpful and knowledgeable staff. I bought a new bracelet for my Rolex here recently and brought my father along to get his own watches bracelet swapped over which they did without hesitation.
OK so do not think how much did they pay me to write this or I must know them, the answer is no to both. All I can say is that my experience meeting with Alex and Debbie was absolutely superb. Alex knowledge and total awareness of my needs and budget was second to none with any other Jeweller I have ever visited or bought from. Alex went not only the extra mile but the extra miles to ensure our purchase was a memorable one. If you, like me, don't usually pay attention to reviews then pay attention to this one and visit Austen's meet with Alex and Debbie and experience the difference like I did. Thank you Alex and Debbie and to you for reading this.....
Excellent customer service, from the beginning to the end of my purchase. Dealt with a number of staff there however I ultimately bought my watch from Peter, their watch manager. Very enthusiastic, knowledgeable and above all honest. Highly recommended.
