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At Austens, we pride ourselves on the high level of service inherited from our heritage and history. This level of service means we have life long connections with our customers and in many cases, multiple generations.

Visiting us ensures you will be speaking to the professionals you require with shared decades of experience and knowledge. We showcase products for all budgets and make everyone feel welcome to view at their leisure.

Very impressed by the customer service. Originally helped by Debbie and subsequently by Peter. Both were very helpful and informative. A pleasure to find a sales team of such a high calibre. Nothing was too much trouble for Peter who obviously has a passion for watches and was therefore able and happy to pass on his extensive knowledge.

David 2023

Second luxury purchase at R.L. Austen yesterday and I have to say it’s my favourite watch store. Very professional and friendly service with great communication throughout – Gary is a fantastic chap and took his time to talk through everything and answered all my questions. Highly recommend this store and look forward to purchasing from them again soon! Thanks, Daniel

Dan 2022

Had a watch passed down to me by my late father, the strap needed to be replaced and then get valued on separate occasions. In all honesty the customer service and professionalism was exceptional. I couldn’t recommend these guys enough. They were very knowledgeable and thoughtful and having the work done on my watch, I walked out of their shop very happy and thinking money well spent. R.L Austen- Thankyou very much

Sam 2022

What a superb company R.L. Austen’s is to deal with. They were highly recommended to us by Portsmouth Porsche and they have exceeded all our expectations. Joshua (the manager) was a joy to deal with and managed to provide my special milestone birthday watch in great time. My emails were always quickly and politely answered which made the whole process easy. I was also very impressed with the handover service by Debbie in the lounge area upstairs. She was calm, professional and very helpful and it made the day special. I love my new watch, thank you.

Steve 2021

Popped in to collect my knew Fope ring today. You guys offer the most amazing service – special shout out to Debbie and Sarah who helped me select the best ring in the shop for me and were very patient with me – I love it – and its very, very shiny! – Keep doing what you do, you are an awesome team of friendly, professional, attentive staff and I am a very happy customer who will be back again soon!

Michelle 2021

Enquired about a watch which then arrived early, pressure free purchase and friendly staff. Full of knowledge and wouldn’t hesitate to return. Watch was also cheaper then other stores selling at retail. Full recommend. Thank you again Joshua Mount for all your services!

Georgey 2021

I have dealt with this store on more than one occasion and every time you are met with a warm and friendly welcome. I recently purchased 2 Tudor watches from RL Austen and both times they have been an absolute pleasure to deal with. I have mainly dealt with Josh the manager and also Peter who are clearly true watch enthusiasts with a wealth of knowledge. I look forward to dealing with them again in the future. Thank you!

George 2021

I previously purchased a luxury watch from Gary at R.L. Austin; Gary was a real gent who provided me with an excellent customer experience from start to finish. He was friendly, patient and helped me to find exactly what I was looking for. I would recommend R.L. Austin to anyone and look forward to purchasing from them again in the near future.

Oliver 2022

Had another few visits to my favourite shop R.L Austen. It’s a pleasure to enter the premises. Peter is so knowledgeable about the watches you could spend hours listening to him. Josh is also very good. Can’t wait to go back. Thank you for another memorable visit.

Harry 2021

Excellent customer service, from the beginning to the end of my purchase. Dealt with a number of staff there however I ultimately bought my watch from Peter, their watch manager. Very enthusiastic, knowledgeable and above all honest. Highly recommended.

Michael 2021

OK so do not think how much did they pay me to write this or I must know them, the answer is no to both. All I can say is that my experience meeting with Alex and Debbie was absolutely superb. Alex knowledge and total awareness of my needs and budget was second to none with any other Jeweller I have ever visited or bought from. Alex went not only the extra mile but the extra miles to ensure our purchase was a memorable one. If you, like me, don’t usually pay attention to reviews then pay attention to this one and visit Austen’s meet with Alex and Debbie and experience the difference like I did. Thank you Alex and Debbie and to you for reading this…..

Colin 2019

Popped in to this shop today to look at some diamond rings. They were lovely and helpful the lady even cleaned my diamond ring for me while I was looking at other rings. No selling pressure lovely staff helpful and friendly. Will definitely go back to buy.

Lisa 2020

Excellent place to lose yourself in the world of watches. The staff was great. Every member really knew their stuff. The older chap called Gary was a mine of information. I was happy for him to help me part with several thousand pounds for a beautiful Tudor watch. Very pleased. They even made me tea. Recommended.

Simon 2019

Great friendly staff with a fantastic knowledge of watches. They also removed a link from my Rolex for me at no cost. A brilliant jewellers in the heart of Chichester…

James 2021

Really kind and knowledgeable staff in this jeweller. Safe access in the post covid era, and staff have a sense of humour as well as great customer service training. Recommend every time.

Karen 2021

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