What data do we collect?
So that we can respond to your email/enquiry form requests, we ask you to submit information such as your name and contact details. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to contact you.
How is the information used?
We will use the information you provide to us to respond to your enquiry. If you have e-mailed us we will use your e-mail address to respond to your query.
Once we have dealt with your enquiry your details may be kept for a limited period to ensure that we can contact you only if appropriate.
We will not share the information with any third parties unless you have asked us to or we have otherwise agreed this with you first.
With whom is the information shared?
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of R. L. Austen Jewellers, the R. L. Austen Jewellers Website web site or its visitors.
This web site contains links to other web sites. R. L. Austen Jewellers is not responsible for the privacy policies or the content of such web sites.
R. L. Austen Jewellers places a great importance on the security of all personally identifiable information associated with our clients and contacts. We do our utmost to protect against the loss, misuse and alteration of client and contact data under our control. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies…
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
The specific cookies we use are as follows:
Strictly Necessary & Functional Cookies:
PHPSESSID: Used to identify the session between our website and your browser. No tracking or personal information is stored. This cookie is solely for the necessary functions of our website.
mmc-cookie-consent: Stores the user’s Cookie consent choice
_ga: Records a particular ID used to come up with data about website usage by the user
_ga_#: Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions
TawkConnectionTime, twk_idm_key: Used by TawkTo to track user
_gcl_au: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
test_cookie: A session cookie used to check if the user’s browser supports cookies.
IDE: Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.
_fbp: Facebook tracking pixel used to identify visitors for personalized advertising.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Your acceptance of these terms
You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. You have a right to ask us to stop sending you direct marketing material at any time even if you have previously asked us to do so or have otherwise agreed to this.