Testimonials

Very impressed by the customer service. Originally helped by Debbie and subsequently by Peter. Both were very helpful and informative. A pleasure to find a sales team of such a high calibre. Nothing was too much trouble for Peter who obviously has a passion for watches and was therefore able and happy to pass on his extensive knowledge.

David 2023

Second luxury purchase at R.L. Austen yesterday and I have to say it’s my favourite watch store. Very professional and friendly service with great communication throughout – Gary is a fantastic chap and took his time to talk through everything and answered all my questions. Highly recommend this store and look forward to purchasing from them again soon! Thanks.

Daniel Dan 2022

Had a watch passed down to me by my late father, the strap needed to be replaced and then get valued on separate occasions. In all honesty the customer service and professionalism was exceptional. I couldn’t recommend these guys enough. They were very knowledgeable and thoughtful and having the work done on my watch, I walked out of their shop very happy and thinking money well spent. R.L Austen- Thank you very much

Sam 2022

What a superb company R.L. Austen’s is to deal with. They were highly recommended to us by Portsmouth Porsche and they have exceeded all our expectations. Joshua (the manager) was a joy to deal with and managed to provide my special milestone birthday watch in great time. My emails were always quickly and politely answered which made the whole process easy. I was also very impressed with the handover service by Debbie in the lounge area upstairs. She was calm, professional and very helpful and it made the day special. I love my new watch, thank you.

Steve 2021

Great friendly staff with a fantastic knowledge of watches. They also removed a link from my Rolex for me at no cost. A brilliant jewellers in the heart of Chichester.

James 2021

Really kind and knowledgeable staff in this jeweller. Safe access in the post covid era, and staff have a sense of humour as well as great customer service training. Recommend every time.

Karen 2021

Popped in to collect my knew Fope ring today. You guys offer the most amazing service – special shout out to Debbie and Sarah who helped me select the best ring in the shop for me and were very patient with me – I love it – and its very, very shiny! – Keep doing what you do, you are an awesome team of friendly, professional, attentive staff and I am a very happy customer who will be back again soon!

Michelle 2021

Enquired about a watch which then arrived early, pressure free purchase and friendly staff. Full of knowledge and wouldn’t hesitate to return. Watch was also cheaper then other stores selling at retail. Full recommend. Thank you again Joshua Mount for all your services!

Georgey 2021

Had another few visits to my favourite shop R.L Austen. It’s a pleasure to enter the premises. Peter is so knowledgeable about the watches you could spend hours listening to him. Josh is also very good. Can’t wait to go back. Thank you for another memorable visit.

Harry 2021

Popped in to this shop today to look at some diamond rings. They were lovely and helpful the lady even cleaned my diamond ring for me while I was looking at other rings. No selling pressure lovely staff helpful and friendly. Will definitely go back to buy.

Lisa 2020

Excellent place to lose yourself in the world of watches. The staff was great. Every member really knew their stuff. The older chap called Gary was a mine of information. I was happy for him to help me part with several thousand pounds for a beautiful Tudor watch. Very pleased. They even made me tea. Recommended.

Simon 2019